Virtual Visits
Connect with our healthcare providers from the comfort of your home through secure video appointments.
Schedule a Virtual Visit
Benefits of Virtual Visits
Our telehealth services offer numerous advantages while maintaining the same high-quality care you expect from our healthcare providers.
Convenience
Connect with your doctor from anywhere using your smartphone, tablet, or computer.
Reduced Travel
Save time and money by eliminating the need to travel to a medical facility.
Continuity of Care
Maintain your relationship with your healthcare provider even when in-person visits aren't possible.
Reduced Exposure
Minimize your risk of exposure to contagious illnesses in waiting rooms.
How Virtual Visits Work
Schedule Your Appointment
Book a virtual visit through our online portal, mobile app, or by calling our scheduling team at (650) 498-9000.
Receive Confirmation
You'll receive an email or text confirmation with instructions on how to join your virtual visit and any necessary preparation steps.
Join Your Visit
At the scheduled time, click the link in your confirmation email or sign in to our patient portal to connect with your provider via secure video.
Receive Care
Your provider will discuss your concerns, provide a diagnosis, and recommend treatment options, just like an in-person visit.
Follow-Up
After your visit, you'll receive a summary in your patient portal, along with any prescriptions, referrals, or follow-up instructions.
Types of Virtual Visits
We offer a variety of telehealth services to address different healthcare needs.
Primary Care
Routine check-ups, prescription refills, and management of chronic conditions.
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Urgent Care
Treatment for non-emergency conditions like colds, flu, rashes, and minor injuries.
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Technical Requirements
Device Requirements
- Smartphone, tablet, or computer with camera and microphone
- Updated operating system (iOS 13+, Android 7+, Windows 10+, macOS 10.13+)
- Current version of Chrome, Safari, Firefox, or Edge browser
Internet Requirements
- Broadband internet connection (minimum 1 Mbps upload/download)
- Wi-Fi or cellular connection (4G/LTE or better recommended)
- Private, secure network (avoid public Wi-Fi for privacy)
Need help with technical setup? Contact our telehealth support team at (650) 498-5000 or telehealth@stanfordhealthcare.org.
Frequently Asked Questions
What technology do I need for a virtual visit?
You will need a device with a camera and microphone (smartphone, tablet, or computer), a stable internet connection, and our secure telehealth app or platform. We will provide instructions on how to download and use the necessary software before your appointment.
Are virtual visits covered by insurance?
Many insurance plans now cover telehealth services. Coverage varies by plan, so we recommend contacting your insurance provider to verify coverage for virtual visits. Our billing department can also help you understand your benefits.
How do I prepare for a virtual visit?
Find a quiet, private space with good lighting. Test your device and internet connection beforehand. Have a list of your current medications, symptoms, and questions ready. Take your temperature or other vital signs if requested by your provider.
What if I need lab work or imaging?
If your provider determines you need lab work, imaging, or other in-person services, they will provide you with a referral and help coordinate these services at a convenient location.
Ready to Schedule Your Virtual Visit?
Experience the convenience of connecting with our healthcare providers from anywhere.